Depending on crowd conditions, we may issue numbered tickets or implement entry restrictions. For the latest updates, please check our News page or contact the shop directly.
FAQ
About the Shop
Q. Are there any entry limitations?
A.
Q. Is parking or bicycle parking available?
A.
Availability varies by shop and facility. To ensure a smooth visit, please check the official website of the facility where the shop is located.
Q. What payment methods do you accept?
A.
We accept credit cards, QR code payments, and transit IC cards. Accepted payment brands may vary by shop and facility, so please contact each shop for details.
About Products
Q. Can I put products on hold in-shop?
A.
We apologize, but we do not offer in-shop hold services. We recommend visiting us early or using the "Pokémon Center ONLINE".
Q. How can I return or exchange purchased products?
A.
Returns and exchanges are accepted within 14 days of purchase, provided the products are unopened and unused. Please bring the item and your original receipt to the shop where it was purchased. If you are unable to visit the shop, please contact them by phone first.
*Note: We may decline returns/exchanges for certain products due to customer preference. For more details, please check the [Return and Exchange for Merchandise Purchased at Official Shop] page.
Q. How can I check product availability and restock dates?
A.
As a general rule, we do not provide specific information regarding product availability or restock schedules. We hope you enjoy the wonderful chance encounters with our products when you visit the shop.
Q. Are there any purchase limitations?
A.
To allow as many customers as possible to enjoy our products, quantity limits may apply to certain items. For details, please check the notices in-shop or the News page on our website.
Other Inquiries